Customer Service Representative Jobs in Houston, TX
Customer service representatives in Houston earn a median of $19.42 an hour, and the steadiest hiring runs through the energy companies downtown and the hospital systems of the Texas Medical Center. Here are the current openings, followed by who is hiring, what it pays and how to get started.
Current customer service representative Openings in Houston, TX
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Customer Service Representative Work in Houston
Houston's customer service jobs are spread across the metro the way everything else is in a city with no zoning. The electric business is one big block: CenterPoint Energy, the utility that delivers power and gas across the Houston area, has hired customer service representatives for its downtown operation, and NRG Energy's retail business, also based downtown, runs billing, collections and a customer call center.
The other big block is health care. The Greater Houston Partnership projects that health care and social assistance will add 14,000 of the region's 30,900 new jobs in 2026, while administrative support services shrink, and the hospital systems hire representatives to register patients, answer billing questions and book appointments. A health system rep works with insurance, referrals and patient privacy rules, from Texas Medical Center offices on Holcombe Blvd and Fannin St to community hospitals in Cypress, Baytown and The Woodlands. Staffing firms such as Robert Half fill a steady share of openings on a temporary or temp-to-hire basis.
Top Houston Employers Hiring Customer Service Representatives
These Houston employers have posted customer service roles on their own career sites:
- CenterPoint Energy - the Houston electric and gas utility hires Associate Customer Service Representatives for its downtown operation.
- NRG Energy - the downtown power retailer runs billing, credit and collections and a customer call center.
- MD Anderson Cancer Center - the Texas Medical Center hospital hires customer service specialists and patient business services representatives.
- Houston Methodist - hires Patient Services Representatives for its specialty physician practices and Patient Access Associates at hospitals from Willowbrook to Baytown.
- Memorial Hermann - lists Patient Access Representative as an entry-level role, helping patients in person or by phone in hospitals, clinics and call centers.
- Robert Half - the staffing firm places customer experience specialists in Houston on temporary assignments.
Customer Service Representative Salaries in Houston
- Entry level: about $15 to $18 an hour for new representatives.
- Experienced: roughly $19 to $24 an hour, around the Houston median of $19.42.
- Senior or specialist: $25 to $29 an hour or more, with hospital specialist roles posted at up to $68,500 a year.
These are estimates drawn from Bureau of Labor Statistics May 2025 figures for the Houston metro, where the 10th percentile is $13.75 and the 90th is $28.77, and from current employer postings. Robert Half is offering $18 to $20 an hour for a Houston customer experience specialist, and MD Anderson has posted $36,500 to $54,500 a year for a patient access representative and $45,500 to $68,500 for a customer service specialist. Pay rises with insurance and billing knowledge, a move from temporary to permanent status, and a step up to specialist or lead.
How to Become a Customer Service Representative in Houston
Most Houston employers ask for a high school diploma or GED and some customer-facing experience from retail, food service or front desk work. Hospital roles can set a higher bar: MD Anderson's customer service specialist posting called for an associate degree, four years of business experience and a pre-employment skills test. There is no Texas state license for customer service work. For training, Houston City College (formerly Houston Community College) offers General Office Administration and Medical Office Specialist credentials through its Business Technology program, and Lone Star College-Montgomery offers an online Administrative Assistant Certificate. Workforce Solutions, the Gulf Coast workforce board, runs job seeker services across the region.
What the Job Involves
Representatives answer calls, chats and emails, look up accounts, explain bills, process payments and service changes, and log every contact in a customer relationship management system. In health care the work adds patient registration, insurance verification and appointment scheduling. Most roles are measured on handling time, first-contact resolution and customer satisfaction scores, and anything outside policy goes to a supervisor.
Skills Employers Look For
- Clear, patient phone and written communication
- Fast, accurate data entry and typing
- Comfort with CRM, billing or patient registration software
- De-escalating upset customers
- Knowledge of insurance and billing terms for health care roles
- Reliable attendance and schedule adherence
Career Path and Advancement
In Houston the ladder usually runs from representative to senior representative or specialist, then to team lead, quality analyst or trainer, and on to supervisor. In the hospital systems a patient access representative can move into financial counseling or a lead patient access role, both titles Houston Methodist is hiring for now. Representatives who enjoy the technical side often move into help desk work, and those who like persuading customers move into inside sales.
Related Careers in Houston
If customer service suits you, these Houston guides cover close matches:
Frequently Asked Questions
Do you need a license to work in customer service in Houston?
No. Texas has no state license for customer service representatives. Employers train you on their own systems, and health care employers provide the patient privacy training the job requires.
How much do customer service representatives make in Houston?
The Houston metro median is $19.42 an hour, or about $40,380 a year, based on federal May 2025 data. Most new representatives start around $15 to $18 an hour, and experienced specialists at the big hospitals can reach the high $20s.
Can I get a customer service job in Houston with no experience?
Yes, at the entry level. Memorial Hermann lists patient access representative among its entry-level roles, and staffing firms place newer workers in temporary assignments that can lead to permanent jobs. Retail, restaurant and front desk experience counts with most employers.
Are customer service jobs in Houston remote?
Some are. MD Anderson has posted patient access roles as hybrid onsite and remote, and some Houston health plans list hybrid and remote jobs. Many hospital, utility and staffing roles are still fully onsite, so check each posting.
What hours do customer service representatives work in Houston?
It depends on the employer. MD Anderson has posted a Wednesday to Sunday, 9 a.m. to 5:30 p.m. customer service schedule, and Houston Methodist hires PRN, or as-needed, representatives alongside full-time staff. Expect some weekend or evening coverage in call centers that serve patients or utility customers.
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