Customer Service & Call Center Jobs in Houston, TX
Houston's phone lines run through the Texas Medical Center, where hospital patient access centers book appointments and register patients, and through the energy companies downtown. The guides below cover every customer service and call center role in Houston, who is hiring, what it pays and how to get started.
Why Customer Service Work Is Different in Houston
In Houston the steadiest customer service hiring sits inside the health systems. The Greater Houston Partnership projects that health care and social assistance will add 14,000 of the region's 30,900 new jobs in 2026, nearly half of all growth, while administrative support services contract. That growth reaches the phones: Houston Methodist runs a corporate patient access center with central scheduling, imaging and referral teams, Memorial Hermann places patient access representatives in its call centers, and MD Anderson's Access Operations department in the Texas Medical Center has posted hybrid patient access roles. A Houston rep is as likely to be verifying insurance for a cancer center visit as resetting a customer's account.
The second anchor is energy. CenterPoint Energy, the utility that delivers power and gas across the Houston area, hires customer service representatives for its downtown operation, and NRG Energy's retail business runs billing, collections and a customer call center from downtown. Technical support follows the same pattern: MD Anderson hires IT support technicians for an evening shift, and Houston Methodist and UTHealth Houston staff IT service desks. Staffing firms such as Robert Half fill contract customer service and help desk roles from Houston to The Woodlands, and in a driving metro without zoning, where jobs are scattered from the Med Center to the Energy Corridor, a hybrid or suburban hospital role can save a long commute on the Katy Freeway or the Southwest Freeway.
Top Customer Service Employers in Houston
These employers have posted customer service, call center or technical support roles on their own career sites:
- Houston Methodist - patient access center representatives, patient services representatives and patient access associates from Willowbrook to Baytown.
- Memorial Hermann - entry-level patient access representatives for its hospitals, clinics and call centers.
- MD Anderson Cancer Center - patient access, customer service specialist and IT support technician roles in the Texas Medical Center.
- Baylor St. Luke's Medical Center - communications operators and patient access representatives at the CommonSpirit Health hospital in the Med Center.
- CenterPoint Energy - associate customer service representatives for the Houston utility's downtown operation.
- NRG Energy - billing, credit and collections and a customer call center in its downtown retail business.
- Robert Half - contract customer experience and help desk roles across Houston and The Woodlands.
Customer Service Career Paths in Houston
- Front-line customer service - Customer Service Representative. The broadest entry point, covering utility billing, energy retail and hospital patient services.
- Call center and patient access - Call Center Agent. Phone-first work, much of it in hospital scheduling and patient access centers, with a clear ladder to lead and financial counseling roles.
- Technical support - Technical Support Representative. Help desk and desktop support for hospitals, universities and contract clients, and the step toward systems, security and application work.
How to Start a Customer Service Career in Houston
- High school diploma or GED - the usual minimum for customer service and call center roles; some hospital specialist roles ask for an associate degree and a pre-employment skills test.
- Houston City College Business Technology - General Office Administration and Medical Office Specialist certificates and associate degrees, offered across the college's campuses. Houston City College was formerly Houston Community College.
- Houston City College A+ Certification Training - a 64-contact-hour continuing education course at the Missouri City, Stafford and West Loop campuses, aimed at the CompTIA A+ exam for help desk work.
- San Jacinto College Computer Information Technology Foundations - a 27-credit certificate at South Campus that prepares for CompTIA exams and stacks into an associate degree.
- Lone Star College-Montgomery Administrative Assistant Certificate - an online Fast Track certificate that prepares for the IAAP Certified Administrative Professional exam.
None of these is legally required: Texas has no state license for customer service, call center or technical support work, so every credential on this list is an employer preference.
Customer Service Salaries in Houston
- Entry - about $15 to $18 an hour for new customer service representatives and call center agents.
- Mid - roughly $19 to $25 an hour for experienced representatives, hospital patient access staff and entry help desk techs.
- Senior - $26 to $35 an hour and up for specialists, leads and desktop support, with hospital IT support posted at up to $102,500 a year.
These are estimates. Federal May 2025 data puts the Houston metro median at $19.42 an hour for customer service representatives and $28.49 for computer user support specialists. Hospital systems post structured ranges, such as MD Anderson's $36,500 to $54,500 for a patient access representative, while staffing firms pay hourly on contract, such as Robert Half's $18 to $20 for a customer experience specialist.
Frequently Asked Questions
Who is hiring customer service workers in Houston?
Mostly the hospital systems and the energy companies. Houston Methodist, Memorial Hermann, MD Anderson and Baylor St. Luke's all hire patient access and call center staff, and CenterPoint Energy and NRG Energy run customer operations downtown.
Do you need a license for customer service or call center work in Texas?
No. Texas does not license customer service representatives, call center agents or technical support workers. Employers train new hires, and health care employers add patient privacy training.
How much do call center jobs pay in Houston?
The Houston metro median for customer service work, which includes call center agents, is $19.42 an hour based on federal May 2025 data. New agents usually start around $15 to $18 an hour.
Are there remote customer service jobs in Houston?
Some. MD Anderson has posted patient access roles as hybrid onsite and remote, and some Houston health plans list hybrid and remote jobs. Many hospital, utility and contract roles are still onsite.
How do I move from customer service into tech support?
Start with CompTIA A+ training, such as Houston City College's course at its Missouri City, Stafford and West Loop campuses, then look for contract help desk roles. Hospital IT teams like MD Anderson's accept experience in place of a degree.
Ready to get started? Browse all current customer service and call center job openings in Houston, TX on LocalJobPage.