Call Center Agent Jobs in Houston, TX
Houston call center agents book appointments for hospital systems, answer billing questions for energy companies and field calls for health plans, and the metro median for this work is $19.42 an hour. Here are the current openings, followed by who is hiring and how to get started.
Current call center agent Openings in Houston, TX
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Call Center Agent Work in Houston
The busiest phone rooms verified in Houston today belong to the hospital systems. Houston Methodist runs a corporate patient access center with central scheduling, imaging and referral teams, including one for its Katy-area primary care practices, and Memorial Hermann places patient access representatives in its call centers as well as its hospitals. MD Anderson's Access Operations department in the Texas Medical Center has posted patient access roles as hybrid onsite and remote, which matters in a driving metro where the Katy Freeway and the Southwest Freeway are the daily commute.
Outside health care, the downtown energy companies carry the load. CenterPoint Energy hires customer service representatives for its Houston operation, and NRG Energy's retail business includes a customer call center. The tilt toward health care is no accident: the Greater Houston Partnership projects that health care and social assistance will add 14,000 of the region's 30,900 new jobs in 2026, while administrative support services contract.
Top Houston Employers Hiring Call Center Agents
These Houston employers have posted call center and patient access roles on their own career sites:
- Houston Methodist - hires Patient Access Center Representatives for its corporate scheduling center and Call Center Agents at Houston Methodist Hospital.
- Memorial Hermann - lists Patient Access Representative as an entry-level role in its hospitals and call centers, scheduling appointments and entering patient information.
- MD Anderson Cancer Center - hires Patient Access Representatives for its Access Operations team in the Texas Medical Center on a hybrid schedule.
- Baylor St. Luke's Medical Center - the CommonSpirit Health hospital in the Med Center hires Communications Operators and Patient Access Representatives.
- CenterPoint Energy - the Houston utility hires Associate Customer Service Representatives downtown.
- Robert Half - the staffing firm places customer experience specialists in Houston at $18 to $20 an hour.
Call Center Agent Salaries in Houston
- Entry level: about $15 to $18 an hour for new agents.
- Experienced: roughly $18 to $23 an hour, with hospital patient access roles posted at $36,500 to $54,500 a year.
- Senior or lead: $24 to $29 an hour for lead and specialist roles.
These are estimates. Federal data counts call center agents with customer service representatives, and for the Houston metro in May 2025 that group's median was $19.42 an hour, with the 10th percentile at $13.75 and the 90th at $28.77. Medical scheduling and insurance knowledge, full-time rather than as-needed status, and a move into a lead role all push pay up.
How to Become a Call Center Agent in Houston
A high school diploma or GED is the usual floor, and the rest varies by employer. Memorial Hermann groups patient access representative with its entry-level roles, while MD Anderson's Access Operations posting asked for four years of health care or insurance experience, including a year in patient access, plus a skills test. Texas has no state license for call center work. Houston City College (formerly Houston Community College) teaches a Medical Office Specialist certificate and associate degree through its Business Technology program, a good fit for hospital scheduling centers, and Lone Star College-Montgomery offers an online Administrative Assistant Certificate. Workforce Solutions, the Gulf Coast workforce board, runs job seeker services across the region.
What the Job Involves
Call center agents take inbound calls and make outbound ones, verify identity, look up accounts or patient records, schedule and reschedule appointments, take payments and log every call. In a hospital scheduling center that means checking insurance, matching patients to the right clinic and handling referrals. Agents work from scripts and knowledge bases, are measured on call time, quality scores and schedule adherence, and pass anything unusual to a lead.
Skills Employers Look For
- Clear, calm phone manner
- Fast, accurate typing and data entry
- Juggling several screens and systems at once
- Medical terminology and insurance basics for health care centers
- De-escalation and problem solving
- Reliable attendance and schedule adherence
Career Path and Advancement
In Houston the typical path runs from agent to senior agent, then to lead, quality analyst or trainer, and on to supervisor. Inside the hospital systems, agents move into lead patient access, financial counseling or registration roles on a hospital floor, all titles Houston Methodist hires for. Agents who like troubleshooting can move into help desk and technical support.
Related Careers in Houston
These Houston guides cover close matches:
Frequently Asked Questions
Do you need a license to work in a Houston call center?
No. Texas has no state license for call center agents. Health care call centers train new hires on patient privacy rules, and most employers teach their own systems during training.
How much do call center agents make in Houston?
Federal May 2025 data puts the Houston metro median for this work at $19.42 an hour, or about $40,380 a year. New agents usually start around $15 to $18 an hour, and hospital patient access roles have been posted at up to $54,500 a year.
Are there work-from-home call center jobs in Houston?
Some. MD Anderson has posted patient access roles as hybrid onsite and remote, and some Houston health plans list hybrid and remote positions. Many hospital scheduling centers and utility call centers still work onsite, so read each posting.
What is a patient access center?
It is a hospital system's central call center. Agents there schedule appointments, register patients, verify insurance and route referrals for many clinics at once. Houston Methodist, Memorial Hermann and MD Anderson all hire for this work.
What shifts do Houston call center agents work?
Day shifts are common in hospital scheduling centers, and Houston Methodist also hires PRN, or as-needed, agents who pick up shifts around their own schedules. Utility and patient lines that run into evenings and weekends need coverage then too.
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